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Fine Fodder Privacy Policy

What is a privacy policy?

A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers.  It fulfils a legal requirement to protect a visitor or client's privacy.


About this policy

Fine Fodder is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way.  This policy outlines how we aim to achieve this and includes the information collected when:



Definition of personal data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data.  In this case, it means personal data that you give to us via our site.  By providing your personal data, you agree that we can use your personal data in accordance with this policy.


Please ensure you understand this policy in its entirety and take your time to read it.


Who are we?

Fine Fodder is a catering business based in Little Petherick, Wadebridge, Cornwall.  Our registered address is: Fine Fodder, Tregonna Farm, Little Petherick, Wadebridge, Cornwall, PL27 7QT.


How do we collect information from you?

We collect information from you:


  • When you visit our website

  • When you make an enquiry and/or place an order

  • When you sign up to our blog

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What type of information is collected from you?

You may be asked to submit personal information about yourself when you make an enquiry or place an order.  We will collect this information so we can fulfil your enquiry and/or order request and send you our blogs at your request.  When you make an enquiry, place an order or sign up for our blogs Fine Fodder collects information such as:


  • Title

  • Name

  • E-mail address (used for corresponding with you reference your enquiry and/or order)

  • Home or work address (used for delivery purposes only)

  • Credit or debit card details to process payment for goods through our payment service ‘Squareup Europe Ltd’

  • Telephone number

  • Company name


When you access our sites:

There is “Device Information” about your computer hardware and software that is automatically collected by Fine Fodder, this information can include:


  • Device type (e.g. mobile, computer, laptop, tablet)

  • Cookies

  • Operating system

  • IP address

  • Browser type

  • Browser information (e.g., type, language, and history)

  • Domain names

  • Access times

  • Settings

  • Referring website addresses

  • Other data about your device to provide the services as otherwise described in this policy

  • Location information - if you use our website, we may receive your generic location (such as city or neighbourhood)


How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete an enquiry and/or order, because you have consented to our use of your personal data (e.g. by subscribing to our blog), or because it is in our legitimate interests.  We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:


  • Internal record keeping

  • Send you service emails (order confirmation and updates on your order for example)

  • Improve our products and services

  • Send marketing communications if you have opted in to receive them e.g. our blog

  • We may use the information to customise the website according to your interests


Who has access to your information?

We will NOT sell, distribute, or lease your personal information to third parties.  Any personal information we request from you will be safeguarded under current legislation.  We will only share your information with companies if necessary, to deliver services on our behalf, for example, service providers, third-party payment processors e.g. ‘Squareup Europe Ltd’ and other third parties who provide our site and fulfil your requests e.g. Wix.com and as otherwise consented to by you or as permitted by applicable law.


Our company is hosted on the Wix.com platform.  Wix.com provides us with the online platform that allows us to sell our products and services to you.  Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications.  They store your data on secure servers behind a firewall.


How and where do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy and/or for as long as we have your permission to keep it.


Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you.  We may make use of additional information about you when it is available from external sources to help us do this effectively.


Your choices

We will NOT contact you for marketing purposes by email, telephone or text message unless you have given your prior consent.  We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to.  Furthermore, you can change your marketing preferences at any time by contacting us by email at finefodder@outlook.com


You have a right to request a copy of the personal information that Fine Fodder holds about you and have any inaccuracies corrected.  Any such requests should be made to this email address: finefodder@outlook.com


You have the right to withdraw your consent to us using your personal data at any time and to request that we delete it.  We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.


Security

Data security is very important to us and to protect your data we have taken suitable measures to safeguard and secure data collected through our website.

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Use of ‘cookies’

Like many other websites, we use cookies.  We use them to help you personalise your online experience.  A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit.  Cookies only collect data about browsing actions and patterns and do not identify you as an individual.


We use cookies for the following purposes:

Performance and analytics: cookies help us analyse how the services are being accessed and used and enable us to track the performance of the services; for example, we use cookies to determine if you viewed a page or opened an email.  This helps us provide you with information that you find interesting.  We also use cookies to provide insights regarding our end users and our website’s performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.

Third Parties: We use third-party cookies such as, Google Analytics to assist with analysing performance.  Any third-party cookie usage is governed by the privacy policy of the third party placing the cookie.

Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites.  Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


For more information about cookies, please visit : https://www.allaboutcookies.org


For any further information, please contact us at: finefodder@outlook.com


Changes to this statement

Fine Fodder will occasionally update this Privacy Policy to reflect company and customer feedback.  Fine Fodder encourages you to periodically review this statement to be informed of how Fine Fodder is protecting your information.  This policy was last updated in October 2020.


Contact information

Fine Fodder welcomes your comments regarding this Privacy Policy.  If you believe that Fine Fodder has not adhered to this Privacy Policy, please contact Fine Fodder at finefodder@outlook.com

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